COVID-19 Message




To open your business to the public, you must complete a plan to reduce the risk of transmission of COVID-19 among your staff and customers. The completed template must be posted in your place of business or online within 7 days of the public being able to attend your business.

The following template includes considerations to help guide you as you plan to open your business.  This should be completed using Alberta Health’s Workplace Guidance for Business Owners, sector-specific guidelines, and any additional requirements your business or industry association provides.



Distancing Measures

Considerations: How will you ensure people maintain 2 metres between each other? Do you need to maintain directional traffic flow? Can staff stagger their breaks to limit congregating in break rooms? How will you limit the number of people in your space? Have you considered installing physical barriers (e.g., Plexiglas window or high-walled cubicle) to reduce exposure when 2-metre distancing is hard to maintain? 

-       We will limit the number of clients in the store – keeping occupancy to under 15 people in the store, including staff.

-       To manage this, we are asking for appointments so we can space out and stagger clients so each client can have individual attention and lots of personal space

-       We will maintain space in the fitting room by using every other fitting room at the same time.

-       There will be a 6-foot distance between client at cash desk and any clients that may be waiting for their turn at the cash desk. Social distancing signage is placed on the floor to show clients where they can stand.

-       Our staff will ask clients about their comfort level of space when working one on one with them. We have masks and disposable gloves available for staff to use when assisting a client.

-       Stores will have no more than 3 to 4 staff in the store at any given time so breaks will be staggered.



Considerations: How will you manage frequent cleaning on high touch surfaces (e.g., bathroom, chairs, door knobs, break rooms)?
How will you train and ensure staff keep their work surfaces, order screens, debit machines, cash registers, and equipment clean?

-       All clients will be requested to use the hand sanitizer at the front of the store when they arrive

o    As an alternative if the client requests, they can wash their hands for 20 seconds in the washroom. Staff will wipe the door handle, soap dispenser and faucet down in front of the client.

-       Staff will wipe down surfaces in the fitting room in front of the client before they enter the room.

-       All clothing that has been tried on will be removed from the sales floor and thoroughly steamed

-       Moneris pin pads will be wiped down between each client and in front of the client

-       Pens used for signing store account receipts will be wiped down in front of the client

-       We will use our paper bags and avoid reusable bags at this time.

-       We want to minimize the use of cash. We can accept cash in exact tender amounts but cannot provide change.

-       For curbside pickups, transfers and online orders, clients will have 3 days to return their pieces. Refunds will be separated on a specified clothing rack, steamed and “quarantined” from regular inventory for a few days before going back on the floor.

-       For clients that have come into the store and tried on items before purchase we are discouraging returns for hygienic purposes.

-       A cleaning log will be managed for who is responsible for wiping down which high touch surface areas. Examples of high touch surface areas would be phones, keyboards, mouse, keys for locked up items, staff kitchen area and coffee makers.

Screening for Symptoms

Considerations: How will you monitor staff and customers for symptoms of fever, sore throat, cough, runny nose or difficulty breathing? Have you educated your staff to do self-monitoring of symptoms? Have you identified a space where staff members can be separated from others if they develop symptoms while at work? Are you prepared for increases in absenteeism due to illness or isolation requirements? Have you considered absenteeism policies to enable staff members to stay home when ill, in quarantine (self-isolation), or if they are taking care of children or someone who is ill? Are you maintaining a log of staff attendance? What is your response plan for staff who come to work with symptoms?

-       Employees will be asked before they begin each shift if they have any symptoms of fever, sore throat, cough, runny nose or difficulty breathing. If they do they will be asked to return home and follow up with their doctor about their symptoms. They will not be able to return to work until they are cleared by their doctor.

-        Employees must alert their store managers if they are planning on travelling outside the province

-       We are asking clients that have any symptoms to not come into the store. If a staff member finds a client has symptoms they will ask the client to reschedule their appointment for when they are symptom free.






Personal Protective Equipment (PPE) – where distancing measures cannot be maintained

Considerations: How will you promote PPE use (e.g., masks or gloves) when people are unable to be 2 metres apart? If 2 metres cannot be maintained and PPE is necessary, where will your staff obtain it? Will customers require their own PPE such as masks, or will you supply them? How will you inform customers before they enter your business that PPE such as masks are required?

-       If a client requires alterations, tailors will be wearing gloves and masks during their alteration appointment

-       Our staff will ask clients about their comfort level of space when working one on one with them. We have masks and disposable gloves available for staff to use when assisting a client.





Considerations: Who will be responsible for ensuring staff and customers are following your precautions? Have you updated contact information for staff members so that they can be notified in the event of a known exposure?

-       The store manager will be responsible for ensuring staff are following the above precautions. There is a Safety Protocol document that each staff member will read and sign.

-       All staff has their managers contact information so they can be notified of any known exposures.